Terms · Noteikumi
This is the contract under which I build sites and look after them. It says who the seller is, how the contract is formed, what the price covers, how to withdraw, and where to complain if something goes wrong.
It is not a «user agreement» and not a list of things you are forbidden to do. You do not have to read it end to end: the contents are below, and every clause opens from a link.
It is written in plain words on purpose. Terms that cannot be read protect neither you nor me.
Document passport
The Latvian text is the one with legal force. The law requires it: information a seller must give a consumer is given in the state language, and the Latvian version may not be shorter or narrower than any other — Valsts valodas likums, Article 21. So the Latvian terms are written and reviewed separately, not translated from this page. What you are reading is the same document in Russian and English: complete in substance, but not the version that binds the parties.
Some clauses rest on facts I do not have yet: the registration number, the registered address and the phone number. Each is named in the very clause where it is needed — in words, not by omission. They will appear here before launch: the law requires them whether or not that suits me.
I write this at the top, not in small print at the bottom. This whole site rests on naming out loud what I do not have. The terms are the last place where an exception would be worth making.
The seller is me. A natural person carrying on economic activity in Latvia (pašnodarbinātais). Not a company, not an agency, and not a crew of subcontractors behind a shared name.
The law requires these details to be reachable from any page, not hidden on one. That is why the same lines stand in the footer and on the contact page — and they are identical everywhere.
The registration number and registered address are not here yet, and that is not a layout slip: the form of business is not chosen, and putting plausible-looking figures here would not be a placeholder but a false legal statement. The law requires them, and they will appear here before launch — together with the line in the footer.
Seller details
The same details are in the footer of this page and on the contact page. If they ever diverge, treat the footer set as correct: it is assembled from one place.
I sell named products at a named price and a named delivery time. What each one includes and excludes is written in the price list, and the price and the delivery time stand there too.
The price list is part of the terms, not advertising next to them. The scope of an order is set by the product card and confirmed in the estimate before work starts. If a line is not in the estimate, it is not in the contract either; nothing you did not choose will appear on the invoice after delivery.
Everything beyond the package — a second language, an extra page, a second round of revisions, urgency — goes as its own line in the estimate at its own price, named before work starts. The modifier prices are published in the price list, and they enter the estimate as the same figures.
The brief is a letter with questions. It obliges neither you nor me, and you can send it having decided nothing.
What comes back is an estimate: a fixed price, a delivery date, and an itemised list of what is included and what is not. The estimate is my offer. Until you have answered yes to it, work has not started and there is nothing to pay for.
You can decline an estimate silently and without explanation. I do not treat that as an obligation and I do not send reminders.
The contract comes into being at the moment you accept the estimate in writing. Not when you sent the brief, and not when I started drawing.
Immediately after that a letter arrives: the same price, the same deadline, the same scope, and information about the right of withdrawal. That is your copy. The law requires the terms to remain with you on a medium I cannot rewrite after the fact — and that is a correct requirement.
Care is arranged separately and monthly. The subscription button states plainly that this is an order with an obligation to pay. The law requires that, and it is not a formality: without such wording a consumer's purchase is not binding.
The price in the price list is final. Nothing is added on top: no tax, no «complexity fee», no rounding up.
VAT is not applicable because I am not registered for VAT. That is not a 0% rate and not an exemption — it is a different status, and writing «VAT 0%» on an invoice would be untrue. The invoice carries a line stating that the seller is not registered for VAT, and there is no tax in the total at all.
If the status changes, I will be required to show the tax separately. It will then be written here and in the price list — before it touches your estimate.
A separate case is work for a business client registered for VAT in Estonia or Lithuania. Under Latvian law such a service requires registration in the VAT register before the first supply, regardless of the amount (Article 55 of the VAT law). And that registration does not stop at the foreign order: having become a regular VAT payer, I would have to charge 21 % on taxable Latvian services as well. So I do not take such orders for now — a private client from Estonia or Lithuania is not affected by this restriction. An order from an EU VAT-registered business is a decision to change the tax status of the whole price list — and if I take it, it will be written here and in the price list in advance, as the paragraph above promises.
Every piece of work that has a footer comes in two variants: with my credit and without it. This is not a promotion and not a limited offer — two permanent variants of the same work. The price published in the price list is the variant without the credit, and you never pay more than it, whichever you choose.
The credit is one line of text in the last row of the footer, the same size as the rest of the small print, where the name links to my site. Not a logo, not a badge, not a sticker in the corner of the screen, nothing above the fold. The link carries rel="sponsored" — it was obtained in exchange for a lower price, such links are supposed to be marked, and a marked link passes no ranking weight. That is why I do not sell it to you as an SEO benefit: it is for me, not for you, and it is worth exactly the price reduction you get for it.
This is what that line looks like in full:
Site by Pankov's Studio
Every product's delivery time is named in the price list in working days and repeated in the estimate. It is one and the same number: it comes from one place and cannot diverge.
The count starts on the day you accept the estimate. I write the copy, but if the work needs your materials or access and they arrive late, the date moves by exactly the delay — and I say so the same day, not on the delivery date. The time your answer on the copy takes counts the same way: the structure gate waits for your yes.
If I run late through my own fault, you hear about it the moment it becomes clear to me, and you get a new date. I do not promise it will never happen. I promise you will be the first to know.
If you are a private individual, you have 14 days to withdraw from the contract without a reason and without explanation. For services the period runs from the day the contract is concluded, not from the day the work is delivered.
Bespoke work does not cancel that right. The «made to your specification» exception is written in the law about goods, and a website is a service. If you are told otherwise, you are being quoted the wrong provision.
If you ask me to start before the 14 days are up, the law requires two separate marks before work begins: the request to start, and the acknowledgement that the right of withdrawal ends once the service is fully performed. One tick cannot do both. You make them in the estimate and get a copy by email.
Withdrawing before work has started costs you nothing. Withdrawing after it has started — you pay for the part performed, in proportion to the whole contract, not for the whole contract.
The right applies to care as well — 14 days from the day you subscribe. Monthly renewal is not a new contract and does not restart the period.
Full text and form
It sets out the procedure in full, the address to send a withdrawal to, and the model form from the annex to the directive. You do not have to use the form — a withdrawal in free form works just as well — but it must be available, and it is.
This is only a summary. If the summary and the full text diverge, treat the full text as correct.
The warranty period after delivery is 30 days: for anything that broke through no fault of yours. A period is a promise that has to be kept in a bad month too, so the one named is one I am ready to keep in a bad month.
What is already clear and does not depend on the period. A defect is a divergence from the agreed estimate: something on the «included» list does not work, or does not work as described there. I fix that free of charge and without a discussion about whose fault it is.
Not a defect — anything that was not in the estimate; a change of your mind after you approved it; and breakage after someone else touched the code, the content or the hosting. That is separate work at a separate price, named before it starts.
Whatever period appears here, it does not shorten the consumer rights the law gives you. A contract cannot give you less than the law does — and this one does not try.
The complaint procedure is information I must give before the contract, not after a dispute. That is why it is written both here and on the contact page, in the same words.
I accept a complaint by email, in any form. There is nothing to fill in — the word «complaint» in the subject is enough so that I do not mistake it for an ordinary question.
PTAC is the Consumer Rights Protection Centre, the state supervisory authority of Latvia. A consumer dispute resolution commission works under it, and you can turn to the commission only after turning to PTAC itself.
I have not joined any out-of-court dispute resolution body — which is why I do not write that I have. There is deliberately no link to the European ODR platform here: it closed on 20 July 2025, and sending you there would be misleading.
Procedure and periods
The six lines below are not a description of a plan but terms. They are identical on every page because they come from one place.
Care is a separate product with a separate price, paid monthly. It is not a lock-in you cannot leave, and it is not a condition of buying a project: you can take the site and host it anywhere.
What the terms say
What counts as «a small change» is defined on the care page — by a published list of what a change is not. It is not retold here: one fact has one source.
Cancellation — by email, without giving reasons. The plan runs to the end of the month you paid for; there is no partial refund for unused days, apart from the 14 days the law gives (clause 6). On the day you cancel I hand over everything needed to move.
The charge is taken once a month from the saved card, under the authorisation you give when you sign up. Every charge comes with an email receipt carrying a cancellation link — you do not need to find me in order to cancel.
I use the data from the brief and our correspondence only to answer you and to do the work. I do not sell it, do not pass it to ad networks, and do not sign you up for mailings. What exactly is collected, on what basis and for how long it is kept — in the privacy policy.
If I look after your site, I process its visitors' data on your instructions — the data is yours to control, mine to process. I provide the data processing agreement on request: it is signed separately and is not published on the site.
The language of the contract is Latvian. The Russian and English versions exist, they are complete and equal in substance to the Latvian one; in case of divergence the Latvian version prevails.
Valsts valodas likums, Article 21 requires it: information a seller must give a consumer is given in the state language, and its Latvian text may not be smaller or narrower than any other. That is not a formality — it is the reason the other versions have the same volume rather than a short summary.
You can still correspond in Russian, Latvian or English — whichever suits you. The language of correspondence and the language of the contract are different things.
The law of Latvia applies to the contract.
If you are a consumer living in another EU country, the choice of Latvian law does not deprive you of the mandatory protections of your own country: they apply regardless of what the contract says. That is the Rome I rule, and it is stronger than any clause on this page — including this one.
There is no such rule for legal entities: with a business, what we agreed in the estimate applies.
These terms will change — at least when the registration details appear and when the cross-border VAT question is closed. The date of the latest revision stands at the top of the page and moves with the text.
An estimate already agreed is governed by the revision in force on the day you said yes. Nothing is rewritten after the fact, and no change here touches work that is already under way.
For care, the rule from clause 9 applies: I give 30 days' notice of a price increase. That is enough time to cancel the plan before the new price takes effect — which is the whole point of the notice.
You can ask about any line, and the answer will be as direct as the page. Two more documents sit alongside: the privacy policy and the right of withdrawal with the model form.
VAT not applicable — the price shown is final.