Right of withdrawal · MK 255
If you are a private individual, you can withdraw from the contract within fourteen days, without giving a reason and without paying anything for it. The period runs from the day the contract is concluded, not from the day I deliver the work.
This page is a prototype, not a signed legal text. The Latvian version is the binding one: the state language law requires consumer information in Latvian and does not allow the Latvian text to be shorter or narrower than any other. So the Latvian version is written rather than translated from the Russian, and a lawyer reads it before launch.
Fourteen days is a rule about consumers: about a person buying not for their own trade. If a company, a sole trader or another self-employed person orders the site, this page does not apply to the deal, and the contract terms govern.
I write this plainly, because silence here cuts both ways: a private individual never learns the right exists, and a business assumes it has it too.
The full contract terms are in the terms.
CRD 16(c)
The exception being invoked is written about goods made to the buyer's specification — about things. Building a website is a service, and the part I hand over as files and code is digital content. Neither is goods. The bespoke nature of the work does not by itself cancel the right of withdrawal.
Whether a turnkey site is a service or digital content is not fully settled in my sources, and the wording of the consent depends on it: for digital content the law also requires my written confirmation of your request. That is a question for a lawyer, and it is open. I will not stay silent about it, and inventing an answer even less so.
CRD 16(a)
The right of withdrawal ends only if three conditions are met at once: the service has been fully performed; you expressly asked me to start before work began; and you acknowledged that the right ends once the service is fully performed. Three, not one.
While the work is only partly done, the right is still there. It turns into an obligation to pay for the part performed — in proportion to it, not in full.
Both traps are written against me, and deliberately so. A seller who did not explain the right of withdrawal, or did not obtain a written request to start early, gets nothing at all for work already done, and fourteen days become a year. Explaining the rule out loud is cheaper than one day handing over three weeks of work for free.
CRD 7(3) · MK 255, 18.
Work can start without waiting out the fourteen days — but only on your express request, recorded on a medium that stays with you. The request and the acknowledgement are two different statements, which is why there are two fields rather than one general consent.
The moment is named exactly: you make them in the estimate, before work starts, and you get a copy by email. The email is that durable medium — your copy, not a notification.
Two fields from the estimate
Next to the fields in the estimate stands a warning too — information, not a checkbox: if you withdraw after work has begun, you pay a proportionate amount for the part already performed.
They are disabled here: there is nothing to tick on this page. This is how they look in the estimate, where you will actually tick them.
These fields are deliberately absent from the brief on the contact page. A brief is not a contract: until a price, a scope and a date exist there is nothing to tick, and a tick collected in advance looks like consent without working as consent. A mark collected at the wrong moment does not protect me and does deprive you of the right — the worst possible outcome for both of us.
Which line is about you is decided by one circumstance: whether work started at your written request. Everything else follows.
The period within which money already paid is returned is not settled in my sources, and I will not name it at random. It comes from the Latvian version and will appear here together with it.
The model form is part of the mandatory information: the seller must give it, not refer to it. It is on the right, as text you can copy into an email.
Using it is optional. I will accept a withdrawal in any form, as long as the email makes clear who is withdrawing and from which contract. The form exists so that you do not have to invent the wording.
Where to send it
What happens next: I confirm receipt by email so the date stays with both of us. The contract is terminated. If work had started at your request, I invoice for the part performed; if it had not, there will be no invoice.
A withdrawal and a complaint are different things. I am required to answer a written complaint within fifteen working days — the procedure is described on the contact page.
Model withdrawal form
I / we (*) hereby give notice that I / we (*) withdraw from my / our (*) contract for the supply of the following service:
(*) Delete as appropriate. A dash is a place you fill in.
The seller's postal address is not in the form yet: it was taken down together with the registration number until the form of business is decided. The law requires it in this form, and it will appear here before launch. Until it does, a withdrawal is accepted by email — and accepted in full.
The fourteen days run from the day the contract is concluded. If I started at your request and you withdrew midway, you pay for the part done, in proportion to it.
If work had not started, withdrawing costs you nothing and needs no explanation.
The same fourteen days run from the day you subscribe. After that a rule simpler than the law applies: you can cancel in any month, by email and without a reason, while the month you paid for runs to its end and is not refunded in parts.
Renewal is not a new contract, and the fourteen days do not restart with each charge: the right of withdrawal is tied to the first subscription.
Plans, what they include and how to cancel — on the care page.
If something on this page touches your deal, ask before you accept the estimate. That is the right moment, and such emails are answered by the same person who then builds the site.
The full contract terms are in the terms.